Shipping policy

Sophsdram Pet Supplies & Services

Last Updated: July 2026

Thank you for shopping with Sophsdram Pet Supplies & Services. We aim to dispatch your orders quickly and efficiently while ensuring your items arrive safely.

Processing Times

  • Orders are typically processed within 1–3 working days.
  • Orders placed on weekends or bank holidays will be processed on the next working day.
  • During busy periods, promotions, or seasonal events, processing times may be slightly longer.

Shipping Methods

We use trusted UK delivery partners to ensure your order reaches you safely.

Standard UK Delivery

  • Estimated delivery time: 2–5 working days after dispatch.
  • Shipping costs are calculated at checkout based on the size and weight of your order.

Local Collection

Customers may choose to collect orders from:

Sophsdram Pet Supplies & Services
45 High Street
Whitchurch
SY13 1AZ

You will receive notification when your order is ready for collection.

Shipping Areas

We currently ship throughout the United Kingdom.

If you require delivery outside the UK, please contact us before placing your order to discuss available options.

Order Tracking

Where available, tracking information will be provided via email once your order has been dispatched.

Delivery Delays

While we strive to meet all estimated delivery times, delays can occasionally occur due to factors outside our control, including:

  • Adverse weather conditions
  • Postal or courier disruptions
  • Public holidays
  • High seasonal demand

Sophsdram Pet Supplies & Services cannot be held responsible for delays once an order has been handed to the courier.

Incorrect Delivery Information

Please ensure all shipping details are entered correctly at checkout.

We cannot be responsible for orders delayed, lost, or returned due to incorrect address information provided by the customer.

Any additional postage costs incurred for re-delivery may be charged to the customer.

Damaged or Missing Items

If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photographs of any damaged items
  • Details of the issue

We will work with you to resolve the matter as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Sophsdram Pet Supplies & Services
📞 07983 390037
📧 rebecca@sophsdrampetservices.co.uk
📍 45 High Street, Whitchurch, SY13 1AZ

Thank you for supporting our small business.